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Vendors Information

Braxtel Communications

Braxtel Communications

Contact Center Solutions Specialists providing Switch Agnostic and Open Source Solutions Sets comprised of ACD, IVR, Dialers and Call Recording. Our "Easy To Partner Program" provides support from Customer Presentations, Proposal Development, Installation and Maintenance. The Partner Program has enabled our business partners to increase margins and increase customer share of wallet.

www.braxtel.com

Documentation

Documents

Configuration - Fluency Communicator IVR with Avaya IP Office
Customer Technical Support Center Case Study
Product Brief - Avaya and Braxtel Provide a Full IVR Solution

Product Documentation

Contact Q Data Sheet
Contact Q Press Release (Braxtel Communications Open Source Contact Q)
Contact Q Product Literature
Contact Q System Guide
Fluency’s Automatic Call Distribution (ACD) Module
Fluency Dialer Overview
Fluency Recorder Overview
Fluency Contact Center Configurations
Fluency Contact Center Product Literature
Interactive Voice Response (IVR)

Selling Documentation

Contact Center are Driving Business
Keeping Customers and Increasing Revenues

Vendor Documentation

Avaya DEVconnect Gold Press Release - April 16, 2010

Braxtel Communications

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Contact

Kathleen Birch

Product Sales Specialist

716-447-3363

kathy.birch@westcon.com

Updated Aug 23, 2011

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